Customer FAQs

  • How do I sign up to become a ZingoHub member?

    To become a ZingoHub member, just click on the login button on the top right hand corner of the screen. Click on create a new account and fill in the required details such as your full name, email and a password of your choice. Then click on Sign Up. You can also login using your social accounts like Facebook and Google+.

  • What is "My Account" and how do I access it, change details etc.?

    My Account is your dashboard where you can view a snapshot of your recent activity on ZingoHub as well as update your account information. You can view your orders, product reviews, wishlist, ZEMS and your tickets.

  • Is it necessary to have an account to transact on ZingoHub?

    No, you do not need an account on ZingoHub to transact. You can make purchases as a guest using your email.

  • How do I create a wishlist on ZingoHub?

    Click on the Add to Wishlist placed above BUY NOW button to add a product to your wishlist. You can add multiple products to your wishlist and revisit later for a purchase by directly adding the products from your wishlist to the cart. You can also update your wishlist and share the same with you friends and loved ones.

  • How can I buy a product on ZingoHub?

    Click on the BUY NOW button to add a product to cart. After entering the required details, you can check out of the cart and complete the purchase using the payment method of your choice.

  • How secure is it if I use my debit/credit card to buy something?

    Your card details and banking information are totally safe and secure. Our servers are maintained and protected with utmost care to provide a safe and one-of-a-kind shopping experience for you.

  • How do I track my delivery?

    To track the delivery of your order, go to My Account and click on My Orders. Then click on the particular order for which you wish to view the delivery details. Then click on Track this Shipment. This will open a pop-up window where you can track your delivery.

  • How can I post my review on ZingoHub?

    Unlike other marketplaces, you have the authority to not only rate products but also vendors. You can post a review for a product on the product page itself. You can rate a store only after youve made a purchase from that particular store. This can be found in My Account dashboard under Pending Vendor Reviews.

  • What are ZingoHub's Refunds and Returns policy?

    You can take a look at our Refunds and Returns policy by clicking here.

  • How can I cancel my order, once placed?

    Email us at to cancel an order. However, an order cannot be cancelled once the item has been delivered to you.

  • How can I get a replacement/exchange for my product?

    For details on how to get a replacement/exchange for your product, click here.

  • How can I get in touch with ZingoHub?

    You can get in touch with us by emailing us at

  • How will I know when a seller returns from Vacation mode?

    We place a Vacation Badge on the sellers storefront when on vacation. When the store is back in business, there is no such badge.

  • What is Jumpstart and how does it work?

    Jumpstart is ZingoHub's dedicated crowdfunding section which brings ideas to life. It allows brands, innovators and creators to raise funds and validate ideas by opening doors to potential backers.

  • What is crowdfunding? How do I start a crowdfunding campaign?

    Crowdfunding is a method of raising funds for an idea through the collective effort of friends, family and customers. It allows a crowd to back an idea in exchange for tangible, non-monetary rewards such as a t-shirt or the finished product. This is your chance to validate your idea in the market and see if the customers are interested. You can start a crowdfunding campaign on ZingoHub by clicking here.

  • How do I back interesting ideas?

    You can back interesting ideas by pledging some amount of money to the project, that in-turn will help the creators of the project to complete their campaign on time and present the finished product.

  • What will I get by backing any projects?

    By backing a project, you are entitled to rewards that are decided by the creators of the project. These rewards are based on the amount of money you pledge. The more you pledge, higher the reward. Also, by backing a project you are playing a crucial role in getting an innovative idea to life.

  • How do I know a project owner is who they claim they are?

    We at ZingoHub, conduct a thorough background research before getting any creators on board. Every project page comes with a verified badge and we also provide contact information for each of the projects. You are free to verify it yourself from your end before backing any project.

  • How will a project owner deliver my rewards?

    Your reward/s will be delivered to you after the completion of the project. We use Aftership to track all the shipments, once dispatched by the project owner.

  • What are the requirements to start a campaign?

    The first and foremost thing that you need to start a campaign is an innovative idea. If you have that under control, everything else automatically falls into place.

  • What information should I share on my Jumpstart page?

    Your Jumpstart page should feature all the necessary details pertaining to the idea. This should include expressive content with visuals, a minimum monetary goal that you need to complete the project, rewards that youre offering to your backers for backing your idea, how and where you plan to invest backers money and an awesome video that demonstrates your idea. You should also update your backers regarding the progress that youre making from time to time.

  • How do I receive funds from Jumpstart?

    You will receive the funding once the project campaign concludes. You will receive the funds only if you successfully achieve the minimum funding required for project completion. We work on an All or Nothing model for Jumpstart campaigns.